Why is “Install” greyed out in the Fitbit app?

If you’re seeing the error message below in the Fitbit app when trying to install our app, it means your watch doesn’t have the latest software update.

Fitbit unfortunately requires you have their most recent mobile app and device update to install new apps on your watch.

First, try following this article from Fitbit to update your device.

If that doesn’t work, you can call Fitbit customer support who can help walk you through the steps to update your watch: (877) 623-4997

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